Data Protection

CasinoLive Privacy Policy — Your Data Is Completely Safe With Us

Casinolive is fully committed to protecting users' personal data. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last updated: January 2026 Available in English SSL 256-bit Encryption
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Our Core Privacy Principles

The six core principles we follow in managing your data.

Maximum Protection

All your data is stored under 256-bit SSL encryption, and is continuously protected by modern firewalls and security protocols.

Never Sold to Third Parties

Casinolive never sells your personal data. Information is only shared on a limited basis and strictly where necessary to deliver our services.

In your control

You can view, correct, or request deletion of your data at any time. You are in full control of your information.

Minimal data collection

We only collect data that is genuinely necessary to provide our services. No unnecessary information is gathered.

Full Transparency

We are transparent about what data is collected and how it is used. No hidden policies — everything is clearly stated right here.

Deletion after retention period

Once the required retention period has ended, or upon your request, your personal data is securely deleted. We do not hold onto data beyond what is necessary.


Important: By using casinolive.run, you are considered to have agreed to this Privacy Policy. If you have any questions, please contact us.

1

Introduction & Scope

Casinolive.run ("we", "us", "platform") is a licensed online betting and gaming platform. We understand how valuable your personal information is, and that's why we've put this privacy policy in place.

This privacy policy applies to the casinolive website, mobile app, and all related services. It comes into effect whenever you use, register on, or log in to our platform.

  • This policy is reviewed regularly and updated whenever necessary.
  • Users are notified by email or on the platform whenever significant changes are made.
  • This policy is provided in Bengali — however, the original English version shall prevail in the event of any legal dispute.
2

What Data We Collect

Casinolive collects the following types of information. The reason for collecting each type is also outlined below.

Data Type Example When it's collected
Identity information Name, Date of Birth, Gender At registration
Contact Information Email, phone number At Registration & Upon Updates
Financial Information Payment Methods, Transaction History At deposit/withdrawal
Proof of identity NID, Passport Copy During KYC verification
Technical data IP address, browser, device During Site Visits
Usage data Betting history, login times Platform Usage Time

We never store your full bank card number or CVV. Payment details are sent directly to a secure payment gateway.

3

Why This Data Is Collected

Casinolive collects data for specific purposes only. Every piece of data collected has a legitimate reason behind it and is never used beyond its intended purpose.

  • Account Creation & Management: For registration, login, and account security.
  • Identity Verification (KYC): To meet legal obligations and prevent fraud.
  • Payment Processing: To process deposits, withdrawals, and other financial transactions.
  • Customer Support: To resolve your issues and answer your questions.
  • Personalized Experience: To show you recommendations and offers tailored to your preferences.
  • Ensuring Security: To detect irregular activity and fraud.
  • Legal compliance: To comply with licensing authority directives and applicable laws.
  • Marketing Communications: To send promotional content only with your consent.

Marketing emails: You can opt out of marketing emails at any time. Simply go to your account settings or click the "Unsubscribe" link in any marketing email.

4

Who Your Information Is Shared With

Casinolive does not sell your data. However, limited information may be shared with certain third parties solely to deliver our services.

  • Payment processors: Mobile Pay, Nagad, Rocket, and bank — to process your transactions.
  • KYC Provider: Approved verification services for identity confirmation.
  • Technology partners: Software providers required to operate the platform.
  • Law Enforcement Agencies: When required by a legal order or directive.
  • Licensing Authority: To meet regulatory requirements.

Data protection agreements are maintained with all third parties. They are equally obligated to keep your information secure.

5

Cookie Policy

Casinolive uses cookies — small text files stored in your browser that help improve the site's functionality and your overall experience.

  • Essential cookies: Required for login sessions, security, and core site functionality. These cannot be disabled.
  • Performance cookies: Used for site performance monitoring and error analysis. You can disable this.
  • Functional Cookies: To remember your language and preferences. Optional.
  • Analytics cookies: Used to analyze user behavior. Optional and can be disabled.

You can delete existing cookies or block new ones at any time through your browser settings. Note that some features may not function properly if you do.

6

Data Protection Practices

Casinolive uses multiple layers of security to protect your data.

SSL Encryption
All data transmissions are encrypted with 256-bit TLS.
Firewall protection
Advanced firewall protection keeps our servers safe from unauthorized access.
Two-Factor Authentication (2FA)
Option to enable OTP-based two-factor authentication for your account.
Real-Time Monitoring
Suspicious activity is detected and blocked in real time.
Encrypted storage
All data is stored in encrypted form in our database.
Regular Security Audits
An independent team of experts conducts security audits on a regular basis.
7

Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, please get in touch with our support team.

  • Right to Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of any inaccurate or incomplete information.
  • Right to erasure: The right to request deletion of your data under certain circumstances.
  • Right to Restrict Processing: The right to request restricted processing of your data in certain cases.
  • Right to Portability: The right to receive your data in a structured, portable format.
  • Right to Object: The right to object to your data being used for marketing purposes.

Certain data must be retained for a specified period due to legal obligations. In such cases, deletion requests may not be fulfilled immediately.

8

How Long We Retain Your Data

Casinolive retains data only for as long as necessary. General guidelines:

  • Account Information: For the duration of account activity and 5 years after closure (as required by law).
  • Financial Transaction Records: Up to 7 years (in accordance with international financial regulations).
  • KYC Documents: Up to 5 years after verification.
  • Customer support records: 3 years after last contact.
  • Technical Logs: Up to 1 year.

After the defined retention period, data is securely deleted or anonymized.

9

Protection of Minors

Casinolive strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18.

  • Age is verified at the time of registration.
  • If we become aware that any data has been collected from a minor, it is deleted immediately.
  • If parents have concerns, they can reach us at support@casinolive.run.
  • We recommend using parental control software on shared family devices.
10

Contact & Complaints

Contact us for any privacy-related questions, requests, or complaints.

  • Email: support@casinolive.run
  • Response Time: Typically within 48 hours.
  • Data Request: Fulfilled within 30 days of identity verification.

Your privacy is our priority. Don't hesitate to reach out with any concerns.


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Your data is safe — play with peace of mind

Your privacy is our top priority at casinolive. Join our secure platform today and enjoy betting with complete peace of mind.

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